Frequently Asked Questions: Third Party Response
- Billing & Accounting
- What options are available to pay my bill?
- How can I get more information regarding billing?
- When do adjustments show on my bill?
- Whom do I call if I have billing questions?
- Why haven’t I received the refund I requested?
- What should I do if I have problems with my consolidated account statement?
- Whom can I talk to about why I was reported to a credit bureau?
- How can I found out my account balance?
- How can I verify Pay-Per-View purchases?
- How will I be billed for VOD rentals?
- Capital Credit
- Connection Protection
- Digital TV
- Fiber to the Home
- Troubleshooting & Repairs
- How do I see if I am eligible for a phone upgrade?
- What kind of loss or damage is covered under the Mobile Maintenance Program?
- What wireless service options do I have if I am going on a cruise?
- What tips can you offer for wireless data management?
- What tips can you give for traveling abroad?
- What reset options are available for my phone?
- What is the difference between a basic phone and a smart phone?
- What is Memory Management?
- Mobile Share
- How do I use the Find My iPhone feature?
- How do I backup my wireless device?
- How do I access Gmail on my mobile device?
- How can I protect my mobile device?
False alarms are a growing problem in the industry. We verify all alarms, so we can to help reduce false dispatch of responding agencies.
Once a signal is transmitted to the Central Monitoring Station it is verified to the premise, if appropriate verification is not received, the police or fire are dispatched and the customer’s contact list is called. In the event of a Panic Alarm or Duress Alarm we dispatch the police department first then call the customer’s contact list.
We do leave messages on the customer’s contact list, but we do not leave messages at the premises number for anything other than trouble alarms.
Actual police response is at the mercy of the police department. The alarm history can be checked in the monitoring software to verify that an alarm occurred.
The alarm system cannot communicate with the Central Monitoring Station if the phone line is not available. A backup long range radio or cell backup can be installed for this purpose.
Police are dispatched first on Panic alarms.