Frequently Asked Questions: Gigabit
- Billing & Accounting
- What options are available to pay my bill?
- How can I get more information regarding billing?
- When do adjustments show on my bill?
- Whom do I call if I have billing questions?
- Why haven’t I received the refund I requested?
- What should I do if I have problems with my consolidated account statement?
- What are the surcharges for on my bill?
- Whom can I talk to about why I was reported to a credit bureau?
- How can I found out my account balance?
- How can I verify Pay-Per-View purchases?
- How will I be billed for VOD rentals?
- Capital Credit
- Connection Protection
- Digital TV
- Fiber to the Home
- Troubleshooting & Repairs
- How do I see if I am eligible for a phone upgrade?
- What kind of loss or damage is covered under the Mobile Maintenance Program?
- What wireless service options do I have if I am going on a cruise?
- What tips can you offer for wireless data management?
- What tips can you give for traveling abroad?
- What reset options are available for my phone?
- What is the difference between a basic phone and a smart phone?
- What is Memory Management?
- Mobile Share
- How do I use the Find My iPhone feature?
- How do I backup my wireless device?
- How do I access Gmail on my mobile device?
- How can I protect my mobile device?
Gigabit Internet is the newest, most exclusive Internet service available today. Its speed is equal to Internet speeds reaching up to 1000 Mbps, 100 times faster than the average consumer Internet available in most communities today.
FTC gigabit service will offer Internet broadband speeds up to 1 gigabit per second (1000 Mbps) , or 100 times faster than the FCC newly recommended minimum broadband standard. It also offers the capacity to stream video, download or stream music, post, tweet, pin on social media and connect all of your tablets, PCs and smartphones all at the same time.
With speeds of up to 1 gigabit per second, you can download 25 songs in one second, download your favorite TV show in less than 3 seconds, or download an online HD movie in less than 36 seconds.
No wireless device is currently capable of supporting 1 gigabit speeds. Therefore, no device connecting to the service wirelessly will be capable of measuring the full potential.
The minimum software required is Windows 7 or higher, MAC OS 10.6 or higher. The minimum hardware is 2.0 ghz dual core CPU, 2 GB RAM, 1 gigabit transfer rate hard drive and gigabit Ethernet adapter.
Other hardware/operating systems will work with the service; however, the full capabilities of the service may not be accessible.
Common devices that fall outside of these specifications are:
- Gaming systems
- Computers running Windows XP or older operating systems
The websites you visit and the path through the Internet to reach them also may not support 1gigabit at every link, or may be affected by server loads.