Internet

Learn More About Premium Wi-Fi

		$8.95/mo. when bundled
Features	Premium Wi-Fi (Included With Internet)	ExperienceIQ* ($4.95/mo.)	ProtectIQ* ($4.95/mo.)	Premium Wi-Fi Plus ($9.95/mo.)
GigaSpire Smart Home Router Carrier-Class Wi-Fi 6 Technology Router Lists All Devices on the Network 6-Antenna Wi-Fi Array for Longer Range, Higher Efficiency and Less Interference 5 GHz and 2.4 GHz Dual-Band Support Ability to Set Up a Separate Guest Wi-Fi Additional Mesh Access Points ($4.95/mo.)
Basic Parental Controls Set Up User Profiles Enable and Disable Devices Within Profiles Allows for Multiple Bedtime Schedules
ExperienceIQ Enhanced Parental Controls Manage the Content and Hours of Use for Connected Devices “Safe Search” Feature Activates Google and Bing Search Engine Filters Automatically YouTube Restricted Mode Activates YouTube’s Filters Automatically Application and Category Filters to Block Known VPN Services From Functioning Ability to Set Up Profiles for Limiting Certain Content and Internet Access Configurable Content Filters for Pornography, Gambling, Alcohol, Drugs and more Configurable Time Limits Per Profile Usage Reporting By Day, Week and Month
ProtectIQ Network Security Real-time Monitoring of Data Moving Through Your Home Network Blocking of Any Malicious and Suspicious Activity Malicious-website Protection (e.g. Malware, Worms, Etc.) Anti-virus and Anti-ransomware Packet Inspection Prevents Unknown Devices From Accessing Your Network Security Alerts Details on any Device(s) Targeted by Attacks
Anti-Virus Anti-Spyware Personal Firewall Guaranteed Protection Bloatware Removal Tool Ransomware Scanning and Removal
250 GB Cloud Storage Easy File Backup 256-bit Encryption Multiple Computer Access Remote File Access Backup Reporting
Smart Logins Multiple Computer Access 256-bit Encryption Advanced Custom Options Automated Backups Form Fill Password Strength Indicator
DEVICE SUPPORT AND PC TUNE-UP 24/7/365 US-Based Live IT ProfessionalS Old and New Device Installation and Configuration Device Tune-ups Setup, Support and Troubleshooting

*ExperienceIQ and ProtectIQ Requires a GigaSpire

FTC WiFi App Quick Start Guide FTC WiFi App Product Guide

Learn More About the FTC WiFi App

Premium Wi-Fi Plus

You want security and organization. We make it easy.

With the Premium Wi-Fi suite of features including Secure IT, FileHopper, Password Genie and Device and PC Tune-up you can secure, share and backup your files, manage your passwords and receive technical support 24/7 for up to 4 devices.

$9.95/mo.

Premium Wi-Fi Plus Features

*Voice Line (VoIP) charge of $24.95/mo. is in addition to rates listed for internet package. Prices shown are residential rates. All services/speeds are not available in all areas. Listed speeds comply with FTC’s Open Internet Statement.

FTC’s Internet Plans Include:

• Free modem and in-home Wi-Fi to simultaneously connect your smartphone, tablet, laptop and other wireless devices
• 24/7 Technical Support
• Email Spam Blocker / Virus Protection
• 15 Gig of Email Storage
• 10 Mb of Web Space
• Free Online Content from ESPN
• All Internet plans are eligible for FTC Connections

SIGN UP FOR INTERNET SERVICE

Connection Protection – $4.95 monthly

Damage to inside wiring can be expensive to repair. With Connection Protection from FTC, you can rest assured because your FTC Internet network wires and jacks are covered — along with the wires for your FTC Voice, Security and Digital TV services. That’s total protection from damage caused by pests, water and deterioration.

Is Fiber Available at Your Address?

Use the FTC look-up tool to see the maximum speed that you can get at your address.

For information on pricing and to find the plan perfect for you click here.

Learn More About Fiber

What is the Affordable Connectivity Program?

FTC is participating in the Affordable Connectivity Program (ACP), a federal government program aimed at assisting low-income households pay for internet service. The ACP will provide a discount of up to $30 on internet bills for households that meet income eligibility requirements.

Am I eligible for the Affordable Connectivity Program?

A household is eligible if one member of the household:

• Has an income that is at or below 200% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, WIC or Lifeline. Those who are already qualified for Lifeline do not need to re-apply;
• Approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
• Received a Federal Pell Grant during the current award year.

Those who have questions as to whether they meet the above criteria can go to https://acpbenefit.org/do-i-qualify/.

How do I sign up for the Affordable Connectivity Program?

To apply through the National Verifier, go to ACPBenefit.org. To enroll in the ACP with FTC, participants must first be approved under the National Verifier. Once the participants have been approved, they will need to take their paperwork by one of FTC’s seven stores.

How do I receive my Affordable Connectivity Program credit?

The credit, which will be placed directly on the applicants’ monthly bill, can be applied to any FTC internet plan. If the monthly rate exceeds the $30, the applicant will be required to pay the difference. If the rate falls below $30, the credit will be the total amount of the plan.

For more information visit https://www.fcc.gov/acp.

Need help with the Affordable Connectivity Program?

If you need to talk to someone about your eligibility or application status, please call the ACP helpline at (877) 384-2575.

If you are having issues with your provider involving the Affordable Connectivity Program, you may want to file an informal consumer complaint. If your issue is a billing and service issue, the FCC will serve your complaint on your provider. Your provider has 30 days to send you a response to your complaint. The FCC encourages you to contact your provider to attempt to resolve your issue prior to filing a complaint.

To proceed with filing a complaint with the FCC, please go to this form and select “availability” as the Issue and fill in the form.

For additional information, call 888-CALL-FCC (888-225-5322).

FTC offers free Wi-Fi hotspots in the following area locations:

How much internet speed do I need?

In the past, the internet was primarily used to download content, emails & browse websites. But now more than ever, internet requirements have changed! Interactive tasks like video calls and gaming, require higher speeds. How much is enough?

No two homes are the same, so it’s important for you to consider how you use the internet on a day-to-day basis. This will help you pick the package with the internet speeds that will provide you the best experience. After all, there’s nothing worse than your screen freezing up when you’re on an important video call.

Recommended Plan:

Please make a selection!

4 Mbps / 1 Mbps

This speed works well for basic email, web browsing, music streaming and standard definition video (SD) on a limited number of devices.

Subject to availability. FTC Broadband Internet is a "best efforts" service; actual speeds may vary.

15 Mbps / 1 Mbps

Do you have a number of teens or young adults in the house? If so, this speed might be for you. This tier is quickly becoming the new normal — sort of like going 65 mph on the highway!

Subject to availability. FTC Broadband Internet is a "best efforts" service; actual speeds may vary.

25 Mbps / 2 Mbps

In your household, it may be common for someone to stream music while another scrolls through social media while watching Netflix. Sound familiar? If so, this is the right speed for you.

Subject to availability. FTC Broadband Internet is a "best efforts" service; actual speeds may vary.

50 Mbps / 5 Mbps

Do you have multiple devices connected to the Internet at once? When everyone is online at once, this quicker speed will help prevent Internet traffic jams.

Subject to availability. FTC Broadband Internet is a "best efforts" service; actual speeds may vary.

100 Mbps/10 Mbps

More people in the household means more devices — gaming, streaming, uploading, scrolling and more — and that requires more speed. Get this fast speed for the best price!

Subject to availability. FTC Broadband Internet is a "best efforts" service; actual speeds may vary.

Gig / Gig

Our fastest Internet plan! Experience blazing fast speeds for all of your streaming needs!

Subject to availability. FTC Broadband Internet is a "best efforts" service; actual speeds may vary.

Email

Gmail, Outlook, etc.

Number of Devices Decrement- Increment+

Surfing the web

Google, Yahoo, etc.

Number of Devices Decrement- Increment+

Social media

Facebook, Instagram, etc.

Number of Devices Decrement- Increment+

Streaming SD video

Netflix, Disney, YouTube

Number of Devices Decrement- Increment+

Streaming HD video

Netflix, Disney, YouTube

Number of Devices Decrement- Increment+

Online gaming

Playstation, Xbox, etc.

Number of Devices Decrement- Increment+

Connected devices

Surveillance cameras, Video Doorbell, etc.

Number of Devices Decrement- Increment+

Streaming music

Spotify, Sirius, etc.

Number of Devices Decrement- Increment+

Virtual Reality / VR

 

Number of Devices Decrement- Increment+

Video Calls

Zoom, Skype, etc.

Number of Devices Decrement- Increment+

Large File Transfers

Dropbox, Box etc.

Number of Devices Decrement- Increment+