Internet

Check out your included benefits below:

Free installation and 24/7 technical support
No contracts and no data caps
Carrier-Class Wi-Fi 6 Smart Router
Email spam blocker/ virus protection
Additional mesh access points may be added

PLUS FREE Premium Wi-Fi with our convenient easy-to-use app that provides the ability to set up user profiles, enable/disable devices, and establish multiple schedules by device.

*Offer expires December 30, 2023. New internet customers only. Services are subject to all applicable service terms and conditions. Services not available in all areas. Restrictions may apply. Standard rates for internet apply after month 6.

Promo — Sign up and get the first two months free: Premium Wi-Fi Plus, ProtectIQ™, ExperienceIQ™

Promotion — Sign up and get the first two months free: Premium Wi-Fi Plus, ProtectIQ™, ExperienceIQ™

Premium Wi-Fi

Premium Wi-Fi

Get the Premium Wifi App Learn about ExperienceIQ

Reliable, Powerful Coverage

With optimized internet, enjoy enhanced Wi-Fi coverage throughout your entire home. Connect over 100+ devices while still enjoying uninterrupted surfing, streaming and working.

Control

Enable guest Wi-Fi network, Set Parental Controls, and Network Security protection from malware and viruses – all from the FTC WiFi App.

Support

From installation to our 24/7 support, enjoy a stress-free experience fully managed by FTC.

What does Premium Wi-Fi do for me?

We start by centrally locating a Wi-Fi gateway in your home. The Wi-Fi gateway will transmit the strongest wireless signal allowed by Federal regulations.
FTC deploys additional “mesh” access points (APs) that work seamlessly with your Wi-Fi gateway to expand your coverage and provide the Wi-Fi experience with maximum throughput for your internet plan.
With node steering, mesh also allows you to automatically move from AP to AP providing the best connection based on your location inside the home.
If a channel or frequency gets too crowded or encounters interference from other devices, you will automatically be switched to a different frequency. This is called band steering.
Parental controls are accessible through an intuitive, easy-to-use app that enables you to set up guest Wi-Fi, block access to the internet when desired, and institute controls on connected user devices.

GigaSpire Quick Start Guide GigaSpire Product Guide

Learn More About Premium Wi-Fi

Features	Premium Wi-Fi (Included With Internet)	ExperienceIQ* ($4.95/mo.)	ProtectIQ* ($4.95/mo.)	Premium Wi-Fi Plus ($9.95/mo.)
		$8.95/mo. when bundled
GigaSpire Smart Home Router Carrier-Class Wi-Fi 6 Technology Router Lists All Devices on the Network 6-Antenna Wi-Fi Array for Longer Range, Higher Efficiency and Less Interference 5 GHz and 2.4 GHz Dual-Band Support Ability to Set Up a Separate Guest Wi-Fi Additional Mesh Access Points ($4.95/mo.)
Basic Parental Controls Set Up User Profiles Enable and Disable Devices Within Profiles Allows for Multiple Bedtime Schedules
ExperienceIQ Enhanced Parental Controls Manage the Content and Hours of Use for Connected Devices “Safe Search” Feature Activates Google and Bing Search Engine Filters Automatically YouTube Restricted Mode Activates YouTube’s Filters Automatically Application and Category Filters to Block Known VPN Services From Functioning Ability to Set Up Profiles for Limiting Certain Content and Internet Access Configurable Content Filters for Pornography, Gambling, Alcohol, Drugs and more Configurable Time Limits Per Profile Usage Reporting By Day, Week and Month
ProtectIQ Network Security Real-time Monitoring of Data Moving Through Your Home Network Blocking of Any Malicious and Suspicious Activity Malicious-website Protection (e.g. Malware, Worms, Etc.) Anti-virus and Anti-ransomware Packet Inspection Prevents Unknown Devices From Accessing Your Network Security Alerts Details on any Device(s) Targeted by Attacks
Anti-Virus Anti-Spyware Personal Firewall Guaranteed Protection Bloatware Removal Tool Ransomware Scanning and Removal
250 GB Cloud Storage Easy File Backup 256-bit Encryption Multiple Computer Access Remote File Access Backup Reporting
Smart Logins Multiple Computer Access 256-bit Encryption Advanced Custom Options Automated Backups Form Fill Password Strength Indicator
DEVICE SUPPORT AND PC TUNE-UP 24/7/365 US-Based Live IT ProfessionalS Old and New Device Installation and Configuration Device Tune-ups Setup, Support and Troubleshooting

*ExperienceIQ and ProtectIQ Requires a GigaSpire

Premium Wi-Fi Deserves the Premium App.

Take control of your home with the FTC WiFi App

My Network

Get a complete view of the home – network, equipment, services and overall usage.
Alerts

Quickly check alerts within the app to maximize your internet experience.
People

Create unique experiences for individuals in your home. Monitor use, pause the internet, set time limits and more.

Places

Create places to group devices within a location in the home by room, area or location.
Things

View connected devices and network usage of each device. Here you have access to set activity priorities and so much more.
Settings

Customize your FTC WiFi app settings including everything from security codes to alerts.

FTC WiFi App Quick Start Guide FTC WiFi App Product Guide

Learn More About the FTC WiFi App

Setting Up Your Wi-Fi and FTC App

An Introduction to the Main Dashboard on your FTC WiFi App

Getting to know People Places and Things

How to Change Your Network Name and Password

Learn About Connected Devices in Your Network

Learn about the Settings Menu in the App

View Network Usage with the App

Performing a Bandwidth Test Using the App

Setting up a Guest Network

Learn How to Enable and Disable Applications Using the App

Setting up Basic Parental Controls

ExperienceIQ™
Enhanced Parental Controls

You set the boundaries. We help you keep them.

With ExperienceIQ™, Parental Controls let you manage screen time, content, and access – all from the FTC WiFi App.

$4.95/mo. or get both ExperienceIQ™ and ProtectIQ™ for $8.95/mo.
Requires a GigaSpire router.

Control

Add content, app and website filtering to control access to specific online content.

Manage

Add time limits to safely enforce screen time limits within your home.

Monitor

Monitor usage to understand where your children are spending time online.

Learn More About ExperienceIQ™

Learn How to Enable and Disable Applications Using the App

Learn how to set up Enhanced Parental Control Profiles

How to Set up My Priorities in ExperienceIQ

Learn how to set Screen Time Limits with ExperienceIQ

Learn about alerts in ExperienceIQ

Learn How to View Usage with ExperienceIQ

Learn how to Add Content Restrictions in ExperienceIQ

ProtectIQ™

You have locks on every door and window. But not your network?

As hackers and malware become increasingly more sophisticated, your network requires an equally innovative solution.

ProtectIQ™ helps you keep a lock on your network – and alerts you when any unwanted visitors try to enter.

$4.95/mo. or get both ProtectIQ™ and ExperienceIQ™ for $8.95/mo.
Requires a GigaSpire router.

Protect

Protect ALL devices on your network. Every file that passes through your network is scanned, known viruses are blocked and destroyed before you encounter them.

Prevent

Using our Intrusion Prevention System, we prevent cyber criminals from accessing your network, keeping your sensitive information secure.

Block

Malicious Websites – We analyze the data from thousands of malicious sites—phishing, hijacking, spyware, adware, and malware sites are blocked.

Learn More About ProtectIQ™

Learn How to Enable and Disable Applications Using the App

Learn More about ProtectIQ

Premium Wi-Fi Plus

You want security and organization. We make it easy.

With the Premium Wi-Fi suite of features including Secure IT, FileHopper, Password Genie and Device and PC Tune-up you can secure, share and backup your files, manage your passwords and receive technical support 24/7 for up to 4 devices.

$9.95/mo.

Premium Wi-Fi Plus Features

SecureIT is antivirus and Internet security software that protects your computers and mobile devices from the latest online threats. With SecureIT, you get industry-leading, essential protection plus the convenience of hands-free updates to the software. SecureIT works silently in the background, protecting computers and mobile devices from all manner of threats.

FileHopper online backup is the easiest way for you to securely store your files. It only takes one incident of a hard-drive crash or deletion of valuable files to see its value. With FileHopper, your files are backed up with 256-bit encryption, so you know you are safe.

Password Genie password manager, data protection and password security software is your digital wallet. Named by Mashable and Information Week as a top-10 password manager, it helps protect against identity and password theft. Password Genie is convenient to use and keeps your digital identity safe.

Device Support and PC Tune-up provides 27/7 technical support for up to 4 devices including PCs, laptops, smartphones and tablets.

Fiber to the Home

Fiber to the Home

Fiber Optics is the Future of Internet!

Fiber optics is today’s most-sought-after method for sending and receiving data. Fiber to the Home (FTTH) delivers this technology to residences, allowing for huge data bandwidths and the absolute fastest internet speeds. No matter what your usage requirements are both now and into the future, a direct fiber connection ensures that you will have the best experience possible.

FTC’s Fiber Build Plan

Fiber to the Home (FTTH) is the future of data transport and FTC has embarked on an extensive fiber build to increase the number of homes directly connected to the fiber network. Started in 2019, the FTC fiber construction is well under way and crews are still working to deliver the blazing fast internet speeds that come with a fiber connection to more area homes.

FTC now has fiber passing 50% of the addresses in its service area, which represents a 25% increase from when the project started. Currently, a total of 1,050 miles of fiber placement are completed and 700 additional miles are actively under construction. There are also 315 miles being staked and 300 more miles being designed.

See the map below showing the fiber build details.

How does FTTH Work?

Fiber optics uses laser pulses to transmit billions of bits of data per second through strands of glass. These glass strands are so pure the light emitted by a burning candle can be viewed through them from 7 miles away! These laser pulses transport electronic data at up to 2.4 Gbps. That’s more than 100 times faster than traditional, non-fiber methods. The laser pulses are converted to electronic signals via optical network terminals and distributed throughout the home as internet service, voice, digital TV, video surveillance, etc.

What are the Benefits Gigabit Internet?

Many people don’t realize just how many smart devices are using bandwidth in their homes. Devices like cell phones, gaming systems, smart televisions, smart appliances, video surveillance systems, computers, tablets and others rely on having enough bandwidth to function properly. With inadequate bandwidth, everything slows down — much like a congested highway. Our 1 Gig internet service is symmetrical which allows for 1 Gig downstream and 1 Gig upstream providing you with the absolute Best Internet Experience in the marketplace.

FTTH and Gigabit Internet Provide:

Zero buffering
Super-fast downloads and uploads
The ability to stream OTT TV service, movies and music on multiple devices at the same time
Low latency and ping speeds provide a superior online gaming experience with a competitive advantage
Improved reliability and less susceptibility to inclement weather such as lightning
Easier to maintain remotely

25 songs in 1 second.

A TV show in less than 3 seconds.

A movie in 36 seconds.

Is Fiber Available at Your Address?

Use the FTC look-up tool to see the maximum speed that you can get at your address.

For information on pricing and to find the plan perfect for you click here.


FTC Area	Address	Existing	Construction	Planning

FTC Service Area

Address

Existing

Under Construction

Planning

FTC Service Area

Address Point

Existing Fiber

Fiber Under Construction

Fiber Planning

Learn More About Fiber

Plans

Plans

Internet Speed All speeds come with 10 free email accounts	Internet Only (per month)	Internet Rate When Bundled with Voice Line (VoIP) and Connections Discount (per month)*
4-15 Mbps	$49.95	$29.95
25 Mbps	$54.95	$34.95
50 Mbps	$59.95	$39.95
100 Mbps (Copper only)	$69.95	$49.95
250 Mbps	$69.95	$49.95
500 Mbps	$79.95	$59.95
1 Gig	$89.95	$69.95

*Voice Line (VoIP) charge of $24.95/mo. is in addition to rates listed for internet package. Prices shown are residential rates. All services/speeds are not available in all areas. Listed speeds comply with FTC’s Open Internet Statement.

View Residential Internet Brochure Share

FTC’s Internet Plans Include:

Free modem and in-home Wi-Fi to simultaneously connect your smartphone, tablet, laptop and other wireless devices
24/7 Technical Support
Email Spam Blocker / Virus Protection
15 Gig of Email Storage
10 Mb of Web Space
Free Online Content from ESPN
All Internet plans are eligible for FTC Connections

Is Fiber Available at Your Address?

Use the FTC look-up tool to see the maximum speed that you can get at your address.

Check Availability

Connection Protection – $4.95 monthly

Damage to inside wiring can be expensive to repair. With Connection Protection from FTC, you can rest assured because your FTC Internet network wires and jacks are covered — along with the wires for your FTC Voice, Security and Digital TV services. That’s total protection from damage caused by pests, water and deterioration.

Wi-Fi Hotspots

Wi-Fi Hotspots

FTC offers free Wi-Fi hotspots in the following area locations:

Sumter

Bobby Richardson Baseball Complex
416 South Wise Drive

Central Carolina Technical College
506 North Guignard Drive

Business District of Sumter

Palmetto Tennis Center
400 Theatre Drive

University of South Carolina Sumter
200 Miller Road

Lee County

Chappell Park
397 Chappell Drive, Bishopville, SC

Clarendon County

John C. Land Landing in Clarendon County
Greenall Rd, Summerton, SC 29148

Florence County

Business District of Lake City

Affordable Connectivity Program

Affordable Connectivity Program

What is the Affordable Connectivity Program?

FTC is participating in the Affordable Connectivity Program (ACP), a federal government program aimed at assisting low-income households pay for internet service. The ACP will provide a discount of up to $30 on internet bills for households that meet income eligibility requirements.

Am I eligible for the Affordable Connectivity Program?

A household is eligible if one member of the household:

Has an income that is at or below 200% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, WIC or Lifeline. Those who are already qualified for Lifeline do not need to re-apply;
Approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
Received a Federal Pell Grant during the current award year.

Those who have questions as to whether they meet the above criteria can go to https://acpbenefit.org/do-i-qualify/.

How do I sign up for the Affordable Connectivity Program?

To apply through the National Verifier, go to ACPBenefit.org. To enroll in the ACP with FTC, participants must first be approved under the National Verifier. Once the participants have been approved, they will need to take their paperwork by one of FTC’s seven stores.

How do I receive my Affordable Connectivity Program credit?

The credit, which will be placed directly on the applicants’ monthly bill, can be applied to any FTC internet plan. If the monthly rate exceeds the $30, the applicant will be required to pay the difference. If the rate falls below $30, the credit will be the total amount of the plan.

For more information visit https://www.fcc.gov/acp.

Need help with the Affordable Connectivity Program?

If you need to talk to someone about your eligibility or application status, please call the ACP helpline at (877) 384-2575.

If you are having issues with your provider involving the Affordable Connectivity Program, you may want to file an informal consumer complaint. If your issue is a billing and service issue, the FCC will serve your complaint on your provider. Your provider has 30 days to send you a response to your complaint. The FCC encourages you to contact your provider to attempt to resolve your issue prior to filing a complaint.

To proceed with filing a complaint with the FCC, please go to this form and select “availability” as the Issue and fill in the form.

For additional information, call 888-CALL-FCC (888-225-5322).

Speed Calculator

Speed Calculator

How much internet speed do I need?

In the past, the internet was primarily used to download content, emails & browse websites. But now more than ever, internet requirements have changed! Interactive tasks like video calls and gaming, require higher speeds. How much is enough?

No two homes are the same, so it’s important for you to consider how you use the internet on a day-to-day basis. This will help you pick the package with the internet speeds that will provide you the best experience. After all, there’s nothing worse than your screen freezing up when you’re on an important video call.

Recommended Plan:

Please make a selection!

4 Mbps / 1 Mbps

This speed works well for basic email, web browsing, music streaming and standard definition video (SD) on a limited number of devices.