Help Center

Billing & Accounting

• My Account set-up
• Refund status
• Billing questions
• VOD billing
• Billing adjustments

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Capital Credits

• Capital credits defined
• Determining credit/payment amounts
• Discovering unclaimed credits
• Securing unclaimed credits

Connection Protection

• Purpose of Connection Protection
• What Connection Protection covers
• Connection Protection cost
• Getting Connection Protection

Fiber to the Home

• FTTH defined
• How FTTH works
• FTTH advantages

Internet

• Downloading the FTC WiFi App
• ProtectIQ
• ExperienceIQ
• Difficulty syncing accounts or receiving new email
• Changing your Wi-Fi password

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Orders

• Track online wireless order

Phone

• Hosted PBX
• Getting your line connection waived
• Unlimited long distance plans
• Compatibility with other local carriers
• Switching back to FTC local voice service

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Returns & Exchanges

• Wireless device returns and exchanges
• Internet equipment return

Security

• Duress codes
• Changing your keypad User Code
• Multiple User Codes
• Police response
• Phone-line backup

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Troubleshooting & Repairs

• Asking repair questions and reporting problems
• Checking the status of a repair ticket

TV

• watchTVeverywhere programming
• watchTVeverywhere program availability
• watchTVeverywhere programming growth
• watchTVeverywhere and your data plan
• watchTVeverywhere viewing options

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Wireless

• Using eSIM to transfer data to a new iPhone
• Using Quick Start to transfer data from iPhone or iPad to another iPhone or iPad
• Phone protection
• Access Gmail
• Device backups

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