Help Center

Billing & Accounting

• Refund status
• Billing adjustments
• Billing details
• Bill-payment options
• Bill surcharges

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Capital Credits

• Discovering unclaimed credits
• Securing unclaimed credits
• Capital credits defined
• Determining credit/payment amounts

Connection Protection

• Connection Protection cost
• Getting Connection Protection
• Purpose of Connection Protection
• What Connection Protection covers

Digital TV

• watchTVeverywhere and your data plan
• watchTVeverywhere viewing options
• watchTVeverywhere programming
• watchTVeverywhere program availability
• watchTVeverywhere programming growth

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Fiber to the Home

• FTTH advantages
• FTTH defined
• How FTTH works

Internet

• Downloading the FTC WiFi App
• ProtectIQ
• ExperienceIQ
• Difficulty syncing accounts or receiving new email
• Changing your Wi-Fi password

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Orders

• Track online wireless order

Returns & Exchanges

• Wireless device returns and exchanges
• Internet equipment return

Security

• Police response
• Phone-line backup
• Panic alarm response
• User Codes and your call list
• Changing your User Code

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Troubleshooting & Repairs

• Asking repair questions and reporting problems
• Checking the status of a repair ticket

Voice

• Hosted PBX
• Unlimited long distance plans
• Compatibility with other local carriers
• Switching back to FTC local voice service
• Getting your line connection waived

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Wireless

• Using eSIM to transfer data to a new iPhone
• Using Quick Start to transfer data from iPhone or iPad to another iPhone or iPad
• Phone protection
• Access Gmail
• Device backups

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