Severe Weather Information
Worried How Severe Weather Will Impact Your Services?
As your local telecommunications provider, we understand how important it is to be able to reach family members and friends — especially when the area is experiencing severe weather and emergency situations. To the best of our ability, FTC will try to keep the services you rely on functioning during and after severe weather. FTC employees have several precautions and systems in place, ranging from preventive maintenance on generators to checking batteries and getting in additional supplies.
Please understand that if services are ever interrupted due to weather-related causes, we will be working on fixing them in a timely fashion, and that healthcare institutions, emergency services and government agencies will take the top priority. It is also important to let you know that even though we have power backups (such as batteries and generators), the electronic equipment utilized to deliver your services is reliant on electricity, and a power outage could mean an interruption in your FTC service. In that instance, we will work closely with the power companies to solve any issues that might arise.
In those stressful or uncertain times, we ask for your patience and understanding as everyone works together to find resolution
Report an Outage
If you experience a service outage, please call 611 from any FTC phone or call 888-218-5050 from any phone. High call volume may affect wait times, so we thank you in advance for your patience as we work safely and diligently to restore your service.
FTC will not respond to service outages until weather conditions allow our employees to enter the field safely. In the meantime, we will do everything possible to restore the network as electricity becomes available.
We will post updates on Facebook as services become available, but we ask that you not use social media to report your outages.
All FTC stores will be closed on Friday, September 30. Also, the Wesmark store in Sumter will be closed on Saturday, October 1.
FTC to provide unlimited talk, text and data
To assist with Hurricane Dorian relief efforts, unlimited talk, text, and data will be provided to FTC Wireless customers from 6 p.m. Wednesday, September 4 to 6 p.m. Friday, September 6.
Simple Tips For Emergency Situations
Have a family communications plan in place.
- Designate someone outside the area as a central contact.
- Consider additional mobile phones for your family’s use.
Program emergency numbers.
- Enter emergency contact numbers into your home or mobile phones, including those of the police department, fire station, hospital and family members.
Keep wireless batteries charged.
- Have an alternate plan to recharge your batteries in case of power outages — for example, charging via your car charger, using power banks or using portable battery chargers.
- To conserve power in your wireless phone battery, try lowering the brightness on your phone, turning off your touchscreen function and only turning on your phone when it is needed.
Try text messaging.
- Most wireless phones are now text-messaging capable, and often during an emergency such as a tropical storm or hurricane, text messaging will go through quicker than voice calls. And, more importantly, text messaging helps free up the phone lines for emergency officials and saves your battery life.
Keep the lines open.
- FTC strongly encourages subscribers to limit phone use during periods of severe weather. Keep non-emergency calls to a minimum, and limit your calls to the most important ones. Too many callers can jam telephone lines and overwhelm tower capacities. Also, refrain from calling 911 unless it is an actual emergency. Stay tuned to local radio and TV broadcasts for weather updates.