Frequently Asked Questions: Security Control
- Billing & Accounting
- What options are available to pay my bill?
- How can I get more information regarding billing?
- When do adjustments show on my bill?
- Whom do I call if I have billing questions?
- Why haven’t I received the refund I requested?
- What should I do if I have problems with my consolidated account statement?
- What are the surcharges for on my bill?
- Whom can I talk to about why I was reported to a credit bureau?
- How can I found out my account balance?
- How can I verify Pay-Per-View purchases?
- How will I be billed for VOD rentals?
- Capital Credit
- Connection Protection
- Digital TV
- Fiber to the Home
- Troubleshooting & Repairs
- How do I see if I am eligible for a phone upgrade?
- What kind of loss or damage is covered under the Mobile Maintenance Program?
- What wireless service options do I have if I am going on a cruise?
- What tips can you offer for wireless data management?
- What tips can you give for traveling abroad?
- What reset options are available for my phone?
- What is the difference between a basic phone and a smart phone?
- What is Memory Management?
- Mobile Share
- How do I use the Find My iPhone feature?
- How do I backup my wireless device?
- How do I access Gmail on my mobile device?
- How can I protect my mobile device?
The video below provides a useful service tip on internet safety, security control, and recognizing scams.
Make sure to log out of your account when it is not in use. Do not leave the account up on public computers. Do not share your username and passwords with anyone.
A virus is an attack on your computer that causes errors and can cause your computer to crash. You can prevent viruses by making sure you have anti-virus software loaded onto your computer.
Beware of spam if the subject line contains incorrect URLs, if they ask for banking information, use public Internet accounts, include misspelled words, or if it is not a secure site.
You should delete the spam message immediately. Do not open spam messages because they could cause a virus to attack your computer.
To report deceptive or suspicious spam to the Federal Trade Commission, forward it to email@example.com. The FTC uses the spam stored in this database to pursue law enforcement actions against people who send deceptive email.
Phishing is an attempt by an individual or group to solicit personal information from unsuspecting users by employing social engineering techniques. Phishing emails are crafted to appear as if they have been sent from a legitimate organization or known individual. These emails often attempt to entice users to click on a link that will take the user to a fraudulent web site that appears legitimate. The user then may be asked to provide personal information such as account usernames and passwords that can further expose them to future compromises. Additionally, these fraudulent websites may contain malicious code.
You can report phishing by sending an email to firstname.lastname@example.org.