Frequently Asked Questions: False Alarms
- Billing & Accounting
- What options are available to pay my bill?
- How can I get more information regarding billing?
- When do adjustments show on my bill?
- Whom do I call if I have billing questions?
- Why haven’t I received the refund I requested?
- What should I do if I have problems with my consolidated account statement?
- What are the surcharges for on my bill?
- Whom can I talk to about why I was reported to a credit bureau?
- How can I found out my account balance?
- How can I verify Pay-Per-View purchases?
- How will I be billed for VOD rentals?
- Capital Credit
- Connection Protection
- Digital TV
- Fiber to the Home
- Troubleshooting & Repairs
- How do I see if I am eligible for a phone upgrade?
- What kind of loss or damage is covered under the Mobile Maintenance Program?
- What wireless service options do I have if I am going on a cruise?
- What tips can you offer for wireless data management?
- What tips can you give for traveling abroad?
- What reset options are available for my phone?
- What is the difference between a basic phone and a smart phone?
- What is Memory Management?
- Mobile Share
- How do I use the Find My iPhone feature?
- How do I backup my wireless device?
- How do I access Gmail on my mobile device?
- How can I protect my mobile device?
When your alarm system is triggered around 60 seconds of the sirens going off, our monitoring station will call your home/business first before calling local civil authorities. If it is a false alarm, answer the phone and give the proper password. If your civil authorities are dispatched to your location and false alarms become excessive, local civil authorities might charge you. Definition of excessive false alarms depends on your local civil authority. You will pay any false alarm fine, penalty or fee that is charged against you, and if a false alarm fine, penalty or fee is charged to us by any governmental agency, you will pay us for the charge.
Becoming familiar with proper arming and operation of your alarm system can reduce false alarms. Train everyone who uses your system. Testing your system on a regular basis; monthly or weekly is suggested. Be sure all devices are properly mounted and are clear of dust and cobwebs. In instances where a door or window contact is going into alarm it could be caused by the door not closing properly or by a weak door magnet that needs to be serviced.