Frequently Asked Questions: Capital Credit
- Billing & Accounting
- What options are available to pay my bill?
- How can I get more information regarding billing?
- When do adjustments show on my bill?
- Whom do I call if I have billing questions?
- Why haven’t I received the refund I requested?
- What should I do if I have problems with my consolidated account statement?
- What are the surcharges for on my bill?
- Whom can I talk to about why I was reported to a credit bureau?
- How can I found out my account balance?
- How can I verify Pay-Per-View purchases?
- How will I be billed for VOD rentals?
- Capital Credit
- Connection Protection
- Digital TV
- Fiber to the Home
- Troubleshooting & Repairs
- How do I see if I am eligible for a phone upgrade?
- What kind of loss or damage is covered under the Mobile Maintenance Program?
- What wireless service options do I have if I am going on a cruise?
- What tips can you offer for wireless data management?
- What tips can you give for traveling abroad?
- What reset options are available for my phone?
- What is the difference between a basic phone and a smart phone?
- What is Memory Management?
- Mobile Share
- How do I use the Find My iPhone feature?
- How do I backup my wireless device?
- How do I access Gmail on my mobile device?
- How can I protect my mobile device?
As a cooperative, FTC’s first responsibility is to its members. Your membership in a cooperative represents ownership of the organization and affords you the opportunity to be awarded capital credit refunds. As a nonprofit organization, FTC seeks ways to provide members the highest quality service at the most affordable rates. It is not always possible, however, to establish rates that ensure that money collected exactly equals money spent. When a profit is earned, these profits are allocated back to the members in the form of capital credits. So as your cooperative enjoys financial success, as a member of FTC, you share in the success as well. Your portion of those credits is based upon the revenue that is generated by your services.
Between the time of Capital Credit assignment and ultimate payout, the credits are used as a source of working capital to finance facility and network upgrades, or to reduce the cooperative’s debt dependency. Each year, the Board of Directors reviews the overall financial condition of the cooperative and decides what portions of Capital Credit allocations can be returned to the membership without jeopardizing the financial health of the organization.
Capital Credits paid to members are proportionate to the amount of dollars they have spent on FTC services that are associated with a member’s account. Qualified services include FTC Phone, Digital TV, Internet, Security and Wireless.