Frequently Asked Questions: Fiber to the Home
- Billing & Accounting
- What options are available to pay my bill?
- How can I get more information regarding billing?
- When do adjustments show on my bill?
- Whom do I call if I have billing questions?
- Why haven’t I received the refund I requested?
- What should I do if I have problems with my consolidated account statement?
- What are the surcharges for on my bill?
- Whom can I talk to about why I was reported to a credit bureau?
- How can I found out my account balance?
- How can I verify Pay-Per-View purchases?
- How will I be billed for VOD rentals?
- Capital Credit
- Connection Protection
- Digital TV
- Fiber to the Home
- Troubleshooting & Repairs
- How do I see if I am eligible for a phone upgrade?
- What kind of loss or damage is covered under the Mobile Maintenance Program?
- What wireless service options do I have if I am going on a cruise?
- What tips can you offer for wireless data management?
- What tips can you give for traveling abroad?
- What reset options are available for my phone?
- What is the difference between a basic phone and a smart phone?
- What is Memory Management?
- Mobile Share
- How do I use the Find My iPhone feature?
- How do I backup my wireless device?
- How do I access Gmail on my mobile device?
- How can I protect my mobile device?
Fiber to the Home (FTTH) refers to fiber optic cable that replaces the traditional wire to your home or business. Until recently, fiber optic networks had been used primarily in the medical and engineering sectors. With the advancement of fiber technology and increasing consumer bandwidth demand, FTTH has become the best option for providing phone, digital TV, Internet and other applications.
Fiber optics uses laser pulses to transmit billions of bits of data per second through strands of glass. These glass strands are so pure that the light emitted by a burning candle can be viewed 7 miles away! These light pulses transport electronic data up to 900 megabits per second. That’s more than 100 times faster than traditional, non-fiber methods. The light pulses are converted to electronic signals via optical network terminals and distributed throughout the home as phone service, digital TV and Internet.
One word: Bandwidth. Current and developing technologies that people enjoy in their homes today require a lot of two-way data transfer. Examples include high-definition television, streaming video, online gaming, smart devices and video surveillance – all of which require increasing amounts of bandwidth. These bandwidth requirements also increase in direct correlation to the number of users enjoying the services. Data transfer can be compared to traffic on a busy highway. As the traffic increases, movement slows and bottlenecks occur. To alleviate the congestion, larger, more efficient highways are developed and implemented. Fiber to the Home represents this new, faster and more efficient data highway.
- Faster connection speeds, downstream/upstream transmission and carrying capacity.
- More bandwidth and flexibility than other options at a similar price, making it more cost effective for current and developing applications.
- Highest quality connection.
- Fiber networks can connect to existing telephone lines and coax cable within the home.
- Most fiber networks reside underground, providing maximum stability.
- Can manage bandwidth requirements from current, developing and future technologies.
- Increases neighborhood and home values.