Frequently Asked Questions: Email
- Billing & Accounting
- What options are available to pay my bill?
- How can I get more information regarding billing?
- When do adjustments show on my bill?
- Whom do I call if I have billing questions?
- Why haven’t I received the refund I requested?
- What should I do if I have problems with my consolidated account statement?
- What are the surcharges for on my bill?
- Whom can I talk to about why I was reported to a credit bureau?
- How can I found out my account balance?
- How can I verify Pay-Per-View purchases?
- How will I be billed for VOD rentals?
- Capital Credit
- Connection Protection
- Digital TV
- Fiber to the Home
- Troubleshooting & Repairs
- How do I see if I am eligible for a phone upgrade?
- What kind of loss or damage is covered under the Mobile Maintenance Program?
- What wireless service options do I have if I am going on a cruise?
- What tips can you offer for wireless data management?
- What tips can you give for traveling abroad?
- What reset options are available for my phone?
- What is the difference between a basic phone and a smart phone?
- What is Memory Management?
- Mobile Share
- How do I use the Find My iPhone feature?
- How do I backup my wireless device?
- How do I access Gmail on my mobile device?
- How can I protect my mobile device?
You can locate the email setup for the iPhone in the iPhone user guide, which is detailed below:
iPhone User Guide:
1. From iPhone’s Home screen, select Settings.
2. Select “Mail, Contacts, Calendars, ” then tap Add Account
3. Select an account type: iCloud, Microsoft Exchange, Gmail, Yahoo!, AOL Hotmail, Mobileme or Other and follow the on-screen prompts
For FTC accounts select Other
1. Add Mail Account
2. Enter your account information and tap Save.
Email Server Information
- Inbound server is webmail.ftc-i.net
- Outbound server (SMTP) is smtps.ftc-i.net OR smtpauth.ftc-i.net
Note: When using smtps.ftc-i.net OR smtpauth.ftc-i.net password authentication is required. The username and password is the same as your FTC email account username and password. Password authentication is turned on in the advanced setting of the email set-up.
1. Select the email icon at the bottom of the screen
2. Enter email address and password
Note: If automatically configure account option is displayed, make sure this is unchecked as you want to manually configure this account.
3. Select POP3 account
4. Enter Incoming Server and port info (webmail.ftc-i.net Port #110). Make sure you choose “None” as security type. You will also want to choose “Never” under the tab labeled “Delete email from server.” Select Advanced Settings and uncheck the “Verify Certificate” option. Then select OK.
5. Enter Outgoing Server and port info (smtps.ftc-i.net OR smtpauth.ftc-i.net Port #587). You will choose “None” under the tab labeled “Security Type.” Select Advanced Settings and uncheck the “Verify Certificate” option. Then select next.
Note: The username and password is the same as your FTC email account username and password.
6. Check email frequency settings to desired times then select next
7. Name the account and enter name to display on outgoing messages then select done
8. If you are having issues using the smtps.ftc-i.net outgoing server, please try the smtpauth.ftc-i.net Port #587 option.
If you use a mail ‘client’ such as Microsoft Outlook, Outlook Express, Apple Mail, Entourage or any other ‘client’ you must change your email settings to the following:
Your email account is enabled with IMAP/POP3 access.
- POP3/IMAP Server address: mail.ftc-i.net
- Supporting POP3, IMAP or secure connections via SSL
Note, you must authenticate to your POP3/IMAP server using your full email address, not just the username.
To send outgoing messages via FTC Webmail configure your mail-client to use SMTP authentication.
- SMTP Server address: smtps.ftc-i.net
- Supporting SMTP or secure connections via SSL/TLS
Note, you must authenticate to your POP3/IMAP server using your full email address.
A spam filter is a program or software that is used to detect unsolicited and unwanted email and prevent those messages from getting to the users inbox. Like other types of filtering programs, a spam filter looks for certain criteria on which it bases judgements. Watch the video below for more information.
E-mail virus protection prevents unwanted messages from reaching your email inbox. Your email protection service filters incoming email for junk and virus-infected messages, before they reach your inbox. Legitimate messages are delivered to your inbox as usual, but unwanted and potentially harmful messages are diverted and quarantined at your FTC Personal Dashboard.
The FTC Personal Dashboard is a web-based interface for managing all your messaging security services. You can configure and maintain your Email Filter (EMF). The personal dashboard has 4 tabs:
- Messages: View, delete and release filtered messages.
- Settings: Manage your Spam Digest settings, such as frequency, format, content, and sort order.
- Policies: Manage your filter settings.
- Status: Reports of your mailbox name, aliases, digest status, digest history, and monthly activity.
FTC Personal Dashboard User Guide
Click here to download PDF
All messages are automatically deleted after 35 days. You can, however, manually delete messages from your quarantine if you like.
FTC email is not compliant for “protected health information” under the federal HIPAA law and related regulations. Other email providers may specifically price and offer “HIPAA compliant” email services, which typically are more expensive, and involve the hosting company signing a “Business Associate Agreement.” We do not offer such a product at this time.