Frequently Asked Questions: Features
Topics
- Billing & Accounting
- What options are available to pay my bill?
- How can I get more information regarding billing?
- When do adjustments show on my bill?
- Whom do I call if I have billing questions?
- Why haven’t I received the refund I requested?
- What should I do if I have problems with my consolidated account statement?
- What are the surcharges for on my bill?
- Whom can I talk to about why I was reported to a credit bureau?
- How can I found out my account balance?
- How can I verify Pay-Per-View purchases?
- How will I be billed for VOD rentals?
- Capital Credit
- Connection Protection
- Digital TV
- Fiber to the Home
- Internet
- Security
- Troubleshooting & Repairs
- Voice
- Wireless
- How do I see if I am eligible for a phone upgrade?
- What kind of loss or damage is covered under the Mobile Maintenance Program?
- What wireless service options do I have if I am going on a cruise?
- What tips can you offer for wireless data management?
- What tips can you give for traveling abroad?
- What reset options are available for my phone?
- What is the difference between a basic phone and a smart phone?
- What is Memory Management?
- Mobile Share
- How do I use the Find My iPhone feature?
- How do I backup my wireless device?
- How do I access Gmail on my mobile device?
- How can I protect my mobile device?
Call screening reject allows you to block calls from up to 12 phone numbers placed on your reject list. Calls from phone numbers on the list are sent to an announcement that informs the caller that you are not receiving calls at this time.
To activate: Dial *60 and follow instructions.
To deactivate: Dial *60.
Click on any of the available Custom Calling Features below for full descriptions. For available pricing or to add a feature to your plan, click here.
Alert Line
Anonymous Call Rejection
Anonymous Call Rejection with Caller ID
Automatic Return
Automatic Redial
Call Forward
Call Forward Busy (Variable)
Call Forward No Answer (Variable)
Call Hold
Call Screening Accept
Call Screening Reject
Call Waiting ID
Call Waiting/Call Waiting Cancel
Caller ID
Caller ID Blocking
Do Not Disturb
Message Center Plus
Multi-Hunt Queuing
Personal Ringing
Preferred Call Forward
Priority Ringing
Remote Activation of Call Forward
Speed Dialing – 8 Numbers
Speed Dialing – 30 Numbers
Telemarketer Screening
Three-Way Call Transfer
Three-Way Calling
Trunk Hunting Circular
Trunk Hunting – Linear
To access voicemail via the web interface use the following steps:
From the FTC home page select Manage and check voicemail under my account or go to https://www.ftcplus.com/Voicemail/#/main/account.
The user name is your ten digit phone number.
The password is defaulted to the last for digits of the phone number.
When logging in the first time you will be prompted for the PIN. The PIN is the 4 digit number established when the voicemail was setup or 0000 if it is the first time logging in.
Contact Customer Service at 888-218-5050 or you can do it online by clicking on “Account Management” along the top navigation bar of this site, and then click on “Make Changes to my Account.”
Contact Customer Service at 888-218-5050 or you can do it online by clicking on “Account Management” along the top navigation bar of this site, and then click on “Make Changes to my Account.”
Click here to add features online. Click on the features you wish to add and click “Total” at the bottom. Fill out the information required and submit. Add features by phone by contacting Customer Service at
888-218-5050.
Visit https://www.donotcall.gov to input your information to the National Do Not Call Registry.
Contact Customer Service at 888-218-5050.
Not all numbers have a name associated with them or some may be masked, as is the case with most wireless numbers.
If your calls are not going to voicemail, contact Technical Support at 611 from any working FTC phone or contact Customer Service at 888-218-5050.
