Frequently Asked Questions

Topics

• Billing & Accounting
  • What options are available to pay my bill?
  • How can I get more information regarding billing?
  • When do adjustments show on my bill?
  • Whom do I call if I have billing questions?
  • Why haven’t I received the refund I requested?
  • What should I do if I have problems with my consolidated account statement?
  • Whom can I talk to about why I was reported to a credit bureau?
  • How can I find out my account balance?
  • How can I verify Pay-Per-View purchases?
  • How will I be billed for VOD rentals?
• Capital Credit
  • What is a capital credit?
  • How do I claim an unclaimed capital credit?
  • How can I find out if I have an unclaimed capital credit?
  • How does FTC determine capital credit payments?
• Connection Protection
  • What is Connection Protection?
  • What does it cover?
  • How much does it cost?
  • How do I sign up?
• TV
  • Basic
  • Change or Cancel Service
  • Channel Surfing
  • Customize FTC TV
  • DVR
  • My Equipment
  • What promotions do you offer for TV?
  • Remote Control
  • Remote Control Guides
  • Set-top Box Guides
  • Video On Demand
  • watchTVeverywhere
• Fiber to the Home
  • What is Fiber to the Home?
  • How does Fiber to the Home work?
  • Why Fiber to the Home?
  • What are the advantages of Fiber to the Home?
• Internet
  • Availability & Ordering
  • Basics
  • Browser
  • Change or Cancel Internet Service
  • Connecting & Networking
  • Email
  • FTC Webmail
  • Gigabit
  • Installation
  • Security Control
  • Wi-Fi
• Security
  • Getting Started/System Basics
  • Cameras
  • Personal Alert
  • Phone Line
  • Power Outage or Surge
  • Smoke Detector
  • Moving or Unplugging System Hardware
  • Performing a System Test
  • False Alarms
  • Battery
  • Keypad Displays
  • User Codes
  • My Alarm is Going off, Now What?
  • Third Party Response
  • Remote Monitoring
  • SkyBell
• Troubleshooting & Repairs
  • What number should I call if I have a repair question for any of my FTC services?
  • How do I check a status of a repair ticket?
  • How can I check my phone jack/plug?
• Voice
  • Battery Backup
  • Calling Plans
  • Change or Cancel Voice Service
  • Features
  • Long Distance
  • Ordering
• Wireless
  • How do I see if I am eligible for a phone upgrade?
  • What kind of loss or damage is covered under the Mobile Maintenance Program?
  • What wireless service options do I have if I am going on a cruise?
  • What tips can you offer for wireless data management?
  • What tips can you give for traveling abroad?
  • What reset options are available for my phone?
  • What is the difference between a basic phone and a smart phone?
  • What is Memory Management?
  • Mobile Share
  • How do I use the Find My iPhone feature?
  • How do I backup my wireless device?
  • How do I access Gmail on my mobile device?
  • How can I protect my mobile device?