Frequently Asked Questions: Browser


A web browser is the program used to view web pages on the Internet. A homepage is the default webpage that displays when you access your web browser.

This error usually occurs due to an improper install of system level software or a software conflict. Updating Windows and Internet Explorer may solve the issue.

On the top of the browser, click Options then clear cache or clear browser. On other browsers you’ll find it under the History tab.

Start by rebooting your computer and modem/router or clear your browsing history/ cache. If this does not work, contact Technical Support at 611 from any working FTC phone or 888-218-5050 (24 hours a day, 7 days a week).

It usually means the browser is waiting for information from a server or processing internally. This usually occurs when large files such as videos and images are downloading. If the page freezes, click the refresh button located at the top of the Web page.

Your FTC account supports all browser types, including but not limited to Internet Explorer, Safari, Firefox, Google Chrome, etc.

Start by clicking the help tab or question mark at the top of your Internet browser then click About Internet Explorer. A window will pop up and display your browser version. To maximize your browsing experience, make sure the latest Internet Explorer is installed.

The browsers have different codes standards and screen sizes, causing the browsers to display the information slightly differently.

Blogging is the process of writing stories of interest and sharing them on the Internet. FTC has a blog that contains information of interest to our customers. Click here to view our blog.

A search engine is a web page that you can use to search a term or question and it compiles a list of other pages that have information relevant to what you searched for.

A bookmark allows you to save a shortcut to pages that you view on a daily basis. These are located along the top navigation bar in your browser. Favorites is a list of these pages that you have bookmarked or web pages you view regularly.

A website is a related collection of world wide web (www) files that includes a beginning file called a home page.

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