Month: January 2021

Even before a global pandemic ramped up the demand for Zoom, Skype, Google Meet and a host of other top videoconferencing applications, the videoconference was already becoming a staple of the 21st century office. After all, virtual meetings support the telecommute, which was already picking up steam before the coronavirus came along. They also allow team members in far-flung locations to collaborate instantly and effectively, and they can save companies a substantial amount of money in travel. But as far too many attendees of videoconferences gone wrong can attest, these digital get-togethers also have their problems, especially when it comes...

Read More 6 Simple Tech Tips for Better Videoconferences and Video Chats

When a customer, or even a prospective customer, calls a company during regular business hours, he or she generally has an expectation (and let’s face it, an understandable one) that the call will be answered. If the call cannot be answered right away, most consumers expect to at the very least be directed to a way to get the help they are seeking. And while this is especially true for businesses that consumers depend on for essential services, it applies across the board to a large extent, no matter what category of products or services the business might offer. What...

Read More The Potential Costs of Missed Business Calls (and 5 Ways to Avoid Them)