TV

Basic

• FTC TV defined
• FTC TV programming
• Relocating my service
• Restarting service
• Spanish-language programming
• Major networks/local channels
• Installation process
• Service to rental properties
• Compatibility of existing equipment
• VOD order timing
• Changing service plans/adding channels
• Video-input info
• About TV resolution

Change or Cancel Service

• Disconnecting TV service
• Changing your install date
• Order questions

Channel Surfing

Channel Surfing/Watching TV

• Browsing channels
• Searching by title
• Switching to the last-viewed channel
• Navigating the program guide
• Accessing your favorite channels list (via the B Button)
• Using the LookBack/Restart feature

Customizing the viewing/navigation experience

• Blocking channels
• Choosing your screen mode
• Choosing your guide layout
• Viewing closed captions
• Hiding channels
• Creating your favorite channels list
• Accessing your favorite channels list

DVR

• TV DVR
• DVR capacity
• Whole-Home DVR
• The difference between DVR and Whole-Home DVR
• Set-top box limit with Whole-Home DVR
• Recording a TV program
• Recording a program series
• Scheduling future recordings
• Simultaneous recording limits
• Watching recordings
• Deleting/canceling recordings

My Equipment

• Installation location

Remote Control

• Creating and accessing your favorite channels list
• Remote control replacement
• Toggling between Set-top box configurations for the NOVA
• Remote and Set-top box control guides

Video On Demand

• VOD defined
• Ordering VOD programs
• Searching VOD programs

watchTVeverywhere

• watchTVeverywhere defined
• The watchTVeverywhere differences
• watchTVeverywhere pricing
• Using watchTVeverywhere
• watchTVeverywhere viewing options
• watchTVeverywhere programming
• watchTVeverywhere program availability
• watchTVeverywhere programming growth
• watchTVeverywhere and your data plan