Voice

Calling Plans

• Lifeline Program information
• Establishing new service
• Voice service rates and packages
• Long-distance rates and packages

Change or Cancel Voice Service

• How to change or cancel Voice service
• Suspending or restoring Voice service
• Contacting Customer Service
• Account-change charges
• Ordering a second line
• Changing your phone number
• Changing your directory listing
• Relocating your Voice service
• Retaining your phone number when moving
• Voice installation times
• Phone number portability

Features

• Registering a username/password for voicemail
• Blocking a caller
• Voice service available features
• Disconnecting/removing features
• Viewing your features and services
• Adding calling features
• Do Not Call Registry
• Getting an unlisted number
• Missing Caller ID info
• Calls not going to voicemail

Long Distance

• Where you can call
• Cost of switching to FTC Long Distance
• Toll Free at Home Service call charges
• Unlimited long distance plans
• Compatibility with other local carriers

Ordering

• Switching back to FTC local voice service
• Getting your line connection waived