In the 21st century business world, there is certainly no shortage of ways for businesses to communicate with their customers. The old standbys of phone and mail communications are, of course, always reliable options. With smartphones in most consumers’ hands or pockets during all waking hours, texting is another way to reach consumers quickly. And thanks to the internet, a range of new digital options have joined the scene, including email, videoconferencing, online chat, and social media posting and/or direct messaging. Of course, for businesses, the abundance of communications channels can present a quandary: Which option do I use and...
Read More What’s the Best Way to Communicate With Customers? : When Phone, Email and Text Are Best for Customer Communications