Upcoming Payment System Upgrade Notice
We're excited to announce the deployment of our new payment software on Sunday, July 12, 2026. This upgrade will help enhance our payment processing capabilities and improve the overall customer experience.
From 10:00 AM – 4:00 PM, the following applications will be temporarily unavailable during the upgrade:
- Automated telephone bill payment system
- Payments on the online portal or in the MyFTC app
We appreciate your patience and understanding as we implement these important system upgrades.
Need help finding your account number or PIN?
Account Numbers:
You can often find your account number when you log into your account online or via an app, or on the first page of the paper bill.
PIN/Passwords:
Typically a 4-8 digit passcode that was set when creating your account
Verizon Customers:
Verizon is now generating a 6 digit “Porting PIN” for customers that are moving phone numbers. You can find this PIN using the Verizon app, or by calling Verizon customer support.
Note: This is different from your billing PIN, which is usually 4-8 digits and set when creating your account.
