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Disconnect Survey
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Which of the following services is the customer requesting to cancel?
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Internet
Wireless
Voice
VoIP Voice
Security
Digital TV
Can you tell me the primary reason for disconnecting your FTC service(s)?
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Business Closing
Changing Provider
Changing from TV to Streaming only
Changing to VoIP (Voice Only)
Deceased
Dissatisfied with Product or Service
Dropping Service Altogether / No Longer Needed
Financial Decision
Product Upgrade or Downgrade
Relocating Out of the Area – Military
Relocating Out of the Area – Non-Military
Refused to Take Survey
Which Internet provider?
AT&T
Frontier
Spectrum
Verizon
Other
Which Wireless provider?
AT&T
Spectrum Wireless
Sprint
Straight Talk
TMobile
Verizon
Other
Which Voice provider?
AT&T
Frontier
Spectrum
Other
Which VoIP provider?
Frontier
Spectrum
Other
Which Security provider?
ADT
CPI
Do-it-yourself
Simply Safe
Other
Which Digital TV provider?
AT&T
Directv
Dish
Spectrum
Other
Other Provider
Is it because of?
Customer Budget
Price
Other
Fininancial Decision Other Reason
Is it because of?
Internet
Bandwidth
Wi-Fi
Other
Internet Other Reason
Wireless
Buyer’s Remorse
Coverage Area
Dropped Calls
Moved to Prepaid
Port Out
Other
Wireless Other Reason
Voice
Voice VoIP
Security
Equipment
Monitoring
Other
Security Other Reason
Digital TV
Channel Lineup
Equipment
Going to Streaming Only
Other
Digital TV Going to Streaming Only Info
Digital TV Other Reason
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