By purchasing, using remote technical support, repair, or network service, you the customer accept and agree to be bound by the FTC Remote Services Terms and Conditions.
References herein to “FTC”, “us’, or “we” are referring to Farmers Telephone Cooperative, Inc. References made to “you” or “your” are references to the person purchasing, using, or receiving services subject to these terms and conditions.
Our Remote Support Disclaimer
While we respectfully use your computer, FTC cannot guarantee this service will resolve the IT problem or that the attempt to resolve technical issues will not cause additional problems requiring an onsite or additional support call. FTC is not liable for any consequential damages and it is the client’s responsibility to backup all applications and data prior to the session. Please close any personal or confidential information on your screen, as the technician will be viewing your desktop.
By using this Remote Support Service, you understand that:
- All remote service and software are provided at the customer’s sole discretion.
- You “the customer” are responsible for the backup of your data and applications.
- FTC is not liable for consequential damages of any kind. FTC is not liable for unauthorized access to computers via the remote software “ConnectWise Control.”
- FTC will not disclose passwords or credentials to any undisclosed 3rd party.
The ability for FTC to remotely access your computer significantly enhances our ability to resolve your technical problem quickly. You understand that, by requesting such assistance, you are providing FTC technical support personnel with access to and control of your computer. In doing so, you could be providing FTC technical support personnel with access to files that reside on your computer, therefore, you accept responsibility for any changes made to the desktop content or system settings. FTC does not assume and is not responsible for any liability regarding the linking and viewing of any desktop content, the operation of the remote access software, or system performance.
FTC recommends that, for your security and privacy, you exit any open applications that contain personal or confidential information before initiating a remote support session with the FTC representative.
By accepting these terms and conditions, you acknowledge that remote intervention may in some cases result in data loss and/or software corruption on your computer; therefore FTC recommends that you back up the data from your computer before accepting remote technical support. If you do not back up your data, you risk the possibility of irretrievable loss of such data and FTC will not be liable for any data or extra costs incurred, however caused.
The Software
FTC support uses ConnectWise Control as the primary Remote Support Connection tool to troubleshoot and resolve customer issues. With ConnectWise Control, FTC support engineers can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software. ConnectWise Control differs from other remote access products and other companies in that it is a reactive, permission-based support tool. No permanent software is installed on customer’s PC/ device in order to deliver support that requires remote access, and FTC support engineers can only remotely access an FTC customer’s PC with that customer’s explicit permission – permission that must be granted each and every time a customer requests support. Support from FTC will be initiated from this site only. ConnectWise Control employs a 256-bit AES encryption algorithm. All data passing between host and guest systems is fully encrypted and protected from unauthorized access.
The Remote Connection
When you have agreed to use our remote service, you will need to initiate a secure connection with one of your support engineers. To create this connection, you will download the software from our support portal at ftcitsolutions.net, or https://ftcsc.hostedrmm.com:8040/. After use, the software installed can be either removed from your machine or left on for future use in either an activated or deactivated state. This choice is yours and you should indicate to the FTC representative which option you prefer.
