Wireless Device/Accessory Return Policy
You may return or exchange wireless devices and accessories within 30 days of purchase.
You may exchange your device one time.
Exchange new merchandise
You are permitted to make one exchange. To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL UPC box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by FTC Wireless.
Return and service termination
You may terminate service for any reason. You will remain responsible for your Activation Fee and Shipping Charges. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges, or other charges that accrued to your account through the termination date. The charges for any service used on the account before the service termination date will be billed.
If you cancel your service prior to the expiration of your minimum Freedom term, you will be responsible for all the above mentioned charges, including any unpaid installments on your FTC Freedom device.
Begin your return process at www.ftc.net/returns. You will need your log in username, password, and order number.
If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you.
At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the return period, we will refund your purchase price. Purchases made will be refunded by your original payment method.
Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. You must Factory Reset your device prior to returning it. Once the wireless device or accessory is returned, your data cannot be recovered.
Additionally, you should retain or destroy any removable or portable memory cards or modules (such as a SIM Card or SD Card) in order to help protect sensitive information, such as mobile banking information.
If you purchased your merchandise online or by phone, please follow the return instructions in your package. Please visit the Returns and Exchanges section in our FAQs for more details.