Frequently Asked Questions: Basic


Contact Customer Service at 888-218-5050 and we will be happy to assist you in moving your FTC Digital TV service to another location within our service area.

Programming in Spanish is offered with Xtra ($11.95 per month). The channels offered are ESPN Deportes, Discovery en Espanol, Discovery Familia, TBN Enlace, MTV Tr3s, NBC Universo, Telemundo, FOX Deportes, History En Espanol. Contact Customer Service at 888-218-5050 to add Xtra to your plan.

Yes, all of your local channels are included in FTC Digital TV service. You can watch these and other great channels in high-definition for an additional $7.95 per month. Contact Customer Service at 888-218-5050 to add HD Access to your account today.

No, the FTC Customer Service Representative will let you know the process of installation.

Yes, we can use wireless to connect the Set-top boxes if the landlord does not allow us to run wiring.

Your existing satellite Set-top box is not compatible with FTC Digital TV. The coax in the home may be utilized, if this wiring meets our standards.

VOD movies can generally be ordered within a day of their airings. Click here to view available VOD offerings.

Events may be ordered up to 12 days in advance. Click here to view upcoming Pay-Per-View events.

You can also check the guide for ordering and additional information.

Yes, we want you to have the best experience with FTC Digital TV, so we recommend someone be at home while installing Digital TV so we can answer questions and give basic start-up directions.

Contact Customer Service at 888-218-5050 to reactivate your account and update your billing information.

You can add any package to your current plan at any time by contacting Customer Service at 888-218-5050. Your charges will be on the following month’s bill. Click here for current rates and packages.

HDMI is the interface of choice for most new HD Audio/Visual (A/V) devices. Not only does it provide outstanding audio and video performance, but it also supports High-Bandwidth Digital Content Protection (HDCP), a technology built into consumer electronic equipment that prevents illicit duplication of copyrighted material.


The resolution of a television controls the detail and sharpness of the picture that you see. Resolution is written out numerically with an “i” or “p.” The number in a resolution pertains to the lines of resolution, and the “i” and “p” stand for interlaced and progressive scan, with progressive scan being the sharpest.

FTC Digital TV is FTC’s state-of-the-art digital TV service that provides you with astounding picture quality and sound, giving you the best in home entertainment. With FTC Digital TV, you will find a variety of features that make your TV viewing experience better than ever before. For more information on everything FTC Digital TV click here.

FTC Digital TV offers more than 250+ digital channels, including local, sports, movie, digital audio music channels and much more. Plus, our very own channel, FTC Now, is dedicated to featuring people, businesses, sports and events from our local area.
FTC Digital TV offers a variety of premium programming, including:

  • Xtra includes 60+ additional educational, movies, sports, news, religion and children’s programming.
  • Premium Pass includes the latest movies and events on HBO, Cinemax, Showtime, Starz, and Encore.
  • Pay-Per-View features a range of entertainment, including wrestling, mixed-martial arts, concerts and more.
  • Video On Demand includes thousands of new releases, old favorites, kids’ shows, music and more available when you want.
  • For the best quality and resolution, add HD (High-Definition) Access to your service for an additional $7.95 per month. For details on pricing of rates and packages, click here.
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