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Troubleshooting & Repairs

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Checking repair-ticket status

To check the status of a repair ticket, call our Repair Service at 611 from any working FTC phone or contact Customer Service at 888-218-5050.
A single jack may be checked by disconnecting all phones or devices from existing jacks and plugging a known good phone into the jack to see whether the problem still exists. If you do not have a dial tone, contact Repair at 611 from any working FTC phone or contact Customer Service at 888-218-5050.

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