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Safe Access to Your Device Assistance

FTC has processes and guidelines in place to help survivors of domestic violence or abuse remain connected. We are standing by to help you keep your FTC Wireless service during this challenging time. Please contact FTC Customer Service at 888-218-5050 or visit an FTC Store location for assistance.

Our Customer Service Representatives are prepared to work with you in a confidential and secure manner. You will need to provide the following documentation: A court order is required for us to transfer the billing authority and rights to the customer telephone number or remove/release the survivor from a shared wireless plan without having to obtain consent from the account holder (abuser). Click here for more information.