When a customer, or even a prospective customer, calls a company during regular business hours, he or she generally has an expectation (and let’s face it, an understandable one) that the call will be answered. If the call cannot be answered right away, most consumers expect to at the very least be directed to a way to get the help they are seeking. And while this is especially true for businesses that consumers depend on for essential services, it applies across the board to a large extent, no matter what category of products or services the business might offer. What...
Read More The Potential Costs of Missed Business Calls (and 5 Ways to Avoid Them)
