Month: December 2022

Even before the global pandemic increased demand for Zoom, Skype, Google Meet, and a host of other top videoconferencing applications, the videoconference was already a staple of the 21st-century office. After all, virtual meetings are the foundation of telecommuting, which was picking up steam before COVID-19 came along. Videoconferences shine when they allow team members in distant locations to collaborate instantly and effectively, but what happens when a videoconference overloads the available bandwidth? What Is a Videoconference? A videoconference is a face-to-face meeting that occurs over the web via interconnected audio and video. But, to understand videoconferencing and how to...

Read More What Is the Best Videoconferencing and How To Have Better Videoconferences

According to the publications Consumer Reports, 75 percent of consumers surveyed said they are highly annoyed when they cannot get a live person on the phone at a business. Further, according to research, about 70 percent of customers will stop working with a business whose customer service they perceive as lacking, and around 60 percent will take their business to rival companies. When customers or even a prospective customers call companies during regular business hours, they generally expect the call will be answered. If the call cannot be answered right away, most consumers expect, at the very least, to be...

Read More The Potential Costs of Missed Business Calls (and 5 Ways To Avoid Them)