Upcoming Payment System Upgrade Notice
 
We're excited to announce the deployment of our new payment software on Sunday, July 12, 2026. This upgrade will help enhance our payment processing capabilities and improve the overall customer experience.
 
From 10:00 AM – 4:00 PM, the following applications will be temporarily unavailable during the upgrade:
- Automated telephone bill payment system
- Payments on the online portal or in the MyFTC app
 
We appreciate your patience and understanding as we implement these important system upgrades.

Wireless Plans

Maintenance Plan

The Mobile Maintenance Program provides coverage for your mobile phone against damage or loss due to fire, theft, vandalism, liquids and certain physical damage.

Program Details

  • $7.99 monthly fee per device added to your FTC Wireless bill.
  • Mobile protection must be added within 14 days of activation or upgrade.
  • The maintenance claim fee is based on 35% of the non-contract price of the new device at the time a claim is made.
  • Two claims per line with maintenance are allowed per calendar year.

To File a Maintenance Claim

For stolen handsets, report the incident to the local police department and obtain a police report number. For lost or stolen handsets, contact FTC Wireless immediately to suspend your service and protect yourself against unauthorized charges. Call 803-469-4327 or 1-800-671-0303 to report your loss. An FTC Customer Service Representative will be happy to help you.

Click here for the complete Maintenance Plan Coverage Summary.

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