Upcoming Payment System Upgrade Notice
We're excited to announce the deployment of our new payment software on Sunday, July 12, 2026. This upgrade will help enhance our payment processing capabilities and improve the overall customer experience.
From 10:00 AM – 4:00 PM, the following applications will be temporarily unavailable during the upgrade:
- Automated telephone bill payment system
- Payments on the online portal or in the MyFTC app
We appreciate your patience and understanding as we implement these important system upgrades.
Messages left during post-alarm calls
When calling after an alarm sounds, we do leave messages for those on the customer’s contact list, but we do not leave messages at the premises number for anything other than trouble alarms.
