Upcoming Payment System Upgrade Notice
We're excited to announce the deployment of our new payment software on Sunday, July 12, 2026. This upgrade will help enhance our payment processing capabilities and improve the overall customer experience.
From 10:00 AM – 4:00 PM, the following applications will be temporarily unavailable during the upgrade:
- Automated telephone bill payment system
- Payments on the online portal or in the MyFTC app
We appreciate your patience and understanding as we implement these important system upgrades.
Configuring a wireless network connection
To configure a wireless network connection using FTC routers with Wi-Fi capability built in, contact Technical Support at 611 from any working FTC phone or 888-218-5050 (24 hours a day, 7 days a week) and they will walk you through setting up that connection. Should your router not have Wi-Fi capability built in, contact Customer Service at 888-218-5050 to set up an appointment to have a Wi-Fi enabled router installed.
