Upcoming Payment System Upgrade Notice
We're excited to announce the deployment of our new payment software on Sunday, July 12, 2026. This upgrade will help enhance our payment processing capabilities and improve the overall customer experience.
From 10:00 AM – 4:00 PM, the following applications will be temporarily unavailable during the upgrade:
- Automated telephone bill payment system
- Payments on the online portal or in the MyFTC app
We appreciate your patience and understanding as we implement these important system upgrades.
Resetting your system after an alarm
To reset your system after an alarm: For Honeywell systems only, enter your four-digit User Code twice. The first time will silence the alarm and the second time will reset the system. For Napco systems only, enter your four-digit User Code once and press “Reset.”
