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  Help Center

Security

Battery

  • Changing your panel battery
  • What to do if you get a low-battery notification
  • Low-battery call timing
  • Battery life in an outage
  • When battery replacement is needed
  • System beeping sound

Cameras

  • Viewing live video

False Alarms

  • Potential charges for false alarms
  • Preventing false alarms

Getting Started/System Basics

  • Bypassing a zone or device
  • Siren buzzing/clicking
  • Motion-detector light
  • Keypad volume adjustment
  • ‘Ready’ light status
  • Setting the time and date on your system
  • Activating and deactivating chime mode
  • Device activation while at home
  • Pressing the panic or fire alarm button
  • Weather alerts
  • Keys for call-list members
  • Panel location
  • Number of entry-delay doors
  • Time allowed for disarming
  • Alarm delay for entry
  • Pets and alarms
  • Security system basic setup

Keypad Displays

  • Using the built-in message system
  • Setting the stay and away modes
  • Controlling your home’s temperature, lighting and door locks
  • ‘AC’ loss indicator
  • ‘Alarm and a zone number’ on display
  • Armed Stay Exit Now’ on display
  • Blank keypad
  • ‘DC’ on keypad display
  • FC on keypad display
  • Keypad displays ‘Message’
  • Keypad displays ‘OC’
  • Keypad sounds when phone rings
  • Keypad displays ‘Standby Busy E8’

Moving or Unplugging System Hardware

  • Removing door contacts
  • Preparation for painting your home’s interior
  • System beeps after unplugging wall transformer

My Alarm is Going off - now what?

  • Monitoring station signal receipt
  • Reason for post-alarm calls
  • Homeowner availability when alarm goes off
  • No call after alarm goes off
  • Resetting your system after an alarm
  • Siren duration/system status after alarm
  • Alarm status notifications

Performing a System Test

  • Testing glass-break detectors
  • Recommended testing frequency
  • How to test your security system

Personal Alert

  • Compatibility with pacemaker

Phone Line

  • Arming via smartphone
  • Phone line unavailable
  • Potential for phone-system impact
  • Phone-system interruption
  • Call-waiting compatibility
  • Unexpected sounds on phone line
  • VoIP compatibility

Power Outage or Surge

  • Surge-triggered alarm
  • Power-outage impact

Remote Monitoring

  • Remote reset not possible
  • Updating account info remotely
  • Key fob/panic button range
  • Adding a wireless remote
  • If you lose your system remote

SkyBell

  • SkyBell assistance

Smoke Detector

  • Smoke detector functionality when system disarmed
  • Smoke detector bypass/shutoff
  • Existing smoke detector compatibility

Third Party Response

  • Alarm-response procedure
  • Messages left during post-alarm calls
  • Phone-line backup
  • Alarm verification
  • Alarm-response procedure
  • Messages left during post-alarm calls
  • Police response
  • Phone-line backup
  • Panic alarm response

User Codes

  • User Codes and your call list
  • Changing your User Code
  • User Code provision
  • User Code acceptance
  • Duress codes
  • Changing your keypad User Code
  • Multiple User Codes
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