Internet

Availability & Ordering

• FTC Internet availability
• Ordering FTC Internet
• Checking order status
• Email address change requirement
• Installing FTC Internet
• Phone-line requirements

Basics

• FTC Internet defined
• Internet speeds and pricing

Browser

• Common browser-related definitions
• GPF errors
• Clearing the cache
• Troubleshooting speed slowdowns
• Unfinished page loads
• Supported browsers
• Checking your Internet Explorer version
• Differing browser appearances
• Using your 10MB of allotted web space
• Connected-device capacity
• Relocation and termination fees
• Changing DNS records
• Equipment return

Connecting & Networking

• Lost internet connection
• Trouble accessing web page
• Browsing by IP address
• Configuring a wireless network connection
• Number of connected users
• Static IP information
• FTP defined
• Reporting and checking the status of internet issues
• Internet speed testing
• Router ownership

Email

• FTC email definitions
• Quarantined message availability
• Email server settings

Equipment

• Router insurance
• Router issues
• Ethernet/Network Internet Card

FTC Webmail

• Signing in and out of your account
• Sign-in issues
• Accessing your email
• Sending emails
• Checking your email
• Adding a contact
• Editing a contact’s information
• Changing your email address/password
• Deleting an account
• FTC Webmail vs. email client
• Email archiving
• Emailing multiple people at once
• Multiple email accounts
• Difficulty syncing accounts or receiving new email

Gigabit

• Gigabit defined
• The gigabit difference
• Gigabit speed
• Gigabit pricing
• Hardware and software requirements
• Testing your speed

Security Control

• Internet safety
• Protecting your account
• Virus defined
• Recognizing and avoiding spam
• What to do if you get spam
• Reporting spam
• Phishing defined
• Reporting phishing

Wi-Fi

• Wi-Fi defined
• Changing your Wi-Fi password
• Free Wi-Fi hotspots
• ExperienceIQ
• ProtectIQ
• Downloading the FTC WiFi App