Frequently Asked Questions: User Codes


This is your choice. In order for them to stop an alarm or get any information about your account, they will need this information.

As long as you have your current User Code you can contact Customer Service at 888-218-5050 to change this information.

For your protection, User Codes are given out over the phone only when appropriate identification information is received.

Central Monitoring Station information is verified based on your account records in the monitoring software. If your User Code is not correct, you will need to provide ID in order to obtain the correct User Code.

Duress codes should be used only when the system has to be disarmed under a “stressful” situation. When a “Duress” alarm is sent to the central station, police are immediately dispatched without alarm verification.

Contact Customer Service at 888-218-5050 for your duress code.

We do not give out User Codes online, contact Customer Service at 888-218-5050 for technical support.

Yes. All systems installed today have the ability to program more than one User Code. Depending upon the type of system you have, the total number of codes may vary.

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